If I could give zero stars I would. Since Covid I have converted to online shopping and never had an issue until I decided to order from House of Fraser. 1st problem I had was returning a couple of shirts £60 each. Firstly they charge £5.99 for a return! I later received an email to say my return had been rejected because the item returned was from Shein! I’m assuming the label must of got switched with someone else’s parcel but it’s my word against the courier they recommend using and paying for. 2nd problem, I ordered a couple of suits for sizing and one of the jackets was missing, I reported it immediately and they took a month to investigate. They refused to show me any proof of investigation and have rejected my claim. The jacket was £185!!! It’s all my word against them so I am at a loss! The customer service was no help at all and dismissed me completely. I will never use this company again and I would strongly advise others to do so too. Never had to write a complaint before but these issues absolutely warrant it! So so disappointed and upset!