Bought a Ted Baker Bag for £189.00 had it for 5 months and the handle split, I took it back with the receipt to HOF,the assistant told me there was nothing she could after all this time!! I asked to speak with her manager who came out to see me and after much huffing and puffing said "ok I'll send it to ted bakers and see what they do about it" 2 weeks and 3 days later I got a phone call from HOF "Sorry but Ted Baker has. Returned the bag and aren't going to do anything as its wear and tear come and collect your bag"I went to the store to collect the bag it was in the exact same place it was in when I left it with them,even the paper inside hadn't moved I asked if I could see the notes from TB about it being 'wear and tear' she said she didn't have any? I told her I would phone TB myself when I got home She then said "Oh we never sent the bag back,we just sent a photo of it"I was fuming!What a bunch of lying phony crooks they are, this wasn't just one sales person but 3 sales assistants all backing each other up .I Am now taking action through the small claims courts