I feel completely let down and mis-sold a sofa I bought around April 2016 by House of Fraser from their Linea range when in fact it was delivered and supplied by an outside manufacturer called SCS. Less than 14 days after delivery we had issues with one of the corner seats sinking as the span is too wide. Now after owning the sofa for just over 5 moths and three visits from Homeserve to try and rectify the problem, it is still not resolved. The first service technician agreed with us there was a problem and then wrote a report to the contrary who we later discovered has subsequently been sacked or moved on! The second technician has been very helpful and replaced the cushion, but once again this quickly sagged in the same way as the original! He was then tasked with coming out again to 'fit trim pads' but was unfamiliar with what these parts were that SCS were supposed to be sending out. The trim pads were never sent to either us or Homeserve despite House of Fraser saying they had couriered them over to SCS and we are still awaiting a resolution. The overall experience is poor and misleading. We chose to buy our sofa from House of Fraser based on their good quality and reputation. If we had known we were buying a sofa from an external source and NOT House of Fraser we would never have gone ahead with the purchase. We feel House of Fraser's standards have slipped.