I paid for express delivery of items as I needed them on a tight turnaround. Items were dispatched with Evri and were to be delivered to my local post office for collection. The courier did not attempt delivery, claiming three failed delivery attempts (to a post office!) and instead after three days simply returned my items to Frasers. On contacting Frasers, I was first told to just be patient despite my items already being late, then the next day I was told that there was nothing they could do and they would issue a refund once the items were returned.
6 months ago
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