Delivery of goods to one of HOF collect+ points was refused by the collect+ business, apparently because the items (2 x travel bags) were too big and they were too busy at this time of year (13-12-16)....really!?!@@&**!! HOF have informed me that the goods are being returned to them and under their "return policy" and it can take 14 days to refund the cost of the goods!! If i want to re-order the goods again they will give me a free next day delivery voucher but i need to re-purchase the goods again before i get refunded on the original purchase....whilst they have 14 days to refund my original (failed) delivery, unbelievable!!! Given the goods were not refused or returned by me, damaged or delivered to their collect+ delivery address then I cannot see how the goods can be treated under their "refund policy". What utter dreadful service!!