Ordered a cardigan in my usual size, would not fit, too small, they would not replace it because I had taken the labels off. I reordered in a larger size, and then when washed (30 degree, Wool cycle, no Spin.) it developed many small holes. Had difficulty in getting a label to return it and because I am deaf having to do everything by email, have been having a running battle for many weeks( first week in November) and I am still not getting anywhere. They appear to be discriminating against me because I cannot use the 'phone.Insisting that this is the only way to get refunded.