If you do not want to experience stress, immensely low-quality customer service, lose money and have inappropriate attitude towards customers go to other stores instead of going to House of Fraser. The manager did not feel guilty of the poor customer service! When I was paying for the coat at The Kooples, young lady made a mistake in the charging price. Firstly, I paid £I50. Then she realized that the price is £250. She asked the manager to help. They made a reversal of the first transaction. I PAID for the coat £400 INSTEAD of £250. I was paying buy international card. As you know banks put interest rate on the returning money into the international card. Then I spoke to the manager and the higher manager: lady and gentleman. I have asked for the evidence that they made a reversal. She gave me receipts. I asked what can I use to prove that you made a reversal. She said that she already gave me, I am bringing all receipts that she gave me and there were two receipts and one little piece of paper called 'reversal'. She said that she gave me another receipt, I said 'No, that is all you have provided me'. She was claiming that I lost the receipt. I am completely sure that she did not gave me. MOREOVER, that manager looked unfriendly. She looked at me like it was my mistake. When I wanted to make a complain, she told me that they experiencing high sales, but in the store was only few people as I spend on the third floor three hours thanks to the The Kooples customer service. P.S. If you want to buy some stuff at The Kooples DO NOT GO TO THE HOUSE OF FRASER!!!