I ordered two items of furniture in store at Beatties Wolverhampton and was told that it would be placed in the room required and all packaging would be taken away. A company called Arrow XL was used. The drivers came and the first item was left in the hallway. I asked if it would be taken upstairs and the guy said it's raining and my carpets could get dirty. Considering the furniture was heavy I said I would take the risk for them to take it up. They did not seem happy about it. I asked one of the guys if the packaging would be taken and he seemed to think I was "talking down to him". We had a full scale argument about it in the doorway! There was a lot of tension in the air when the second item was taken upstairs and I decided to break the ice by offering my hand and say to the guy that I did not talk down to him. I even offered them a drink and "hugged it out" with the guy be he left! My argument is that this situation would not have happened if House Of Fraser made it clear to the delivery company what is required from the drivers. John Lewis drivers are always pleasant, they go to the required room first and let you know exactly what they will do so there are no hidden surprises.