My partner purchased a coat for a surprise Christmas present for me £199 coat for that matter. Unfortunately, when I opened it on the big day and tried it on, it was too big and the style didn't suit me. So, at the earliest time we could, we took it back to Leeds store. We were told it could not be refunded as it was past the refund policy. He bought it on the 12th December ( wrapped it up and put it under tree). We took it back in the 27th. 15 days later. So, then £199 was put on a gift voucher. I tried on various coats - not a great choice!! So decided to use it online. So I could have more choice. After ordering a few and finally finding one I liked. Ordered 3 for choice - sent 2 back ( had used my credit card to pay for the other two). Guess what, they refunded in full the voucher for £199. Grrrrr and charged my credit card £149. I was very upset, My partner was fuming, rang customer services and was told that I should have chosen a coat for £199. The value of the voucher and to read the terms and conditions ( which are not accessible via the voucher) No where on the email you get with the voucher does it say -spend in full. In fact it says any balance left will be lost after expiry date- which to me implies you can pay as little as you like and as with all other stores they put the remainder of the balance back on the voucher. Which in my case would only have been £50. What does it matter how you spend it. You have paid cash, your cash and you can't even spend it how you please without rules. It also states you cannot spend the voucher in store only online - another ridiculous policy - as it was originally a store card voucher. So now I have paid for my own Christmas present and we have £199 for House of Fraser. Which quite frankly I am dismayed with. My partner will never buy anything for a gift from here again. Neither will I. Nor my family or friends who I have warned about this. Absolutely ludicrous terms in this day and age. Be warned!!!!!!! Such a Shame, angry, upset and disappointed