I don't know where to begin... but I will try. I frequent House Of Frazer and looking through receipts between my company and I we spent over £4000 with the Victoria Square Outlet on the run up to Christmas. I had an awful experience with Ralph Lauren and the service, to the point that I was totally embarrassed by the accusation that my shirt 'smelled of washing powder' when I tried to change it... this continued with a number of other awful things being said during the course of the conversation. I then complained to the store and was told that I would be getting a voucher in the post as a gesture. I was told that this would not be the value of the shirt but I really just wanted some kind of small gesture. I would have been happy. I did formally love the store but that has all been totally destroyed now and with regret I find myself unable to return to shop there. This truly was the most awful experience of customer service I have ever experienced.