First off customer service very rude. Brought sofas on line delivered in October have had house of fraser round 3 times regarding Linea Laine pillow back sofas. Still no response as to why the pillow back cushions do not have zips or the scatter cushions. Have e-mailed house of fraser direct to complain about a number of issues and have been told as i ordered on line it is a different system so get in contact with them direct but my experience has always been either negative or rude I feel as a company they should take responsibility
8 years ago
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