I returned an item to store. Item had many faults but only main fault was recognised and as I attempted to show other minor faults which where necessary to be viewed in order that the quality of this particular item that I was returning was not fit for purpose. I was extremely out of breath from making this journey and couldn't even say a sentence without having to gasp for breath. I had to ask for a chair, I was accused of telling lies, talked down to, ignored in my attempts to show relevant discrepancies, told I didn't understand about I was trying to explain and that all House of Fraser suits are of such quality that anyone else would see that there were not any discrepancy issues and that all quality suits have what I thought was a fault but what they called it was "finishing" threads. I explained that I was finding it hard to breath and that I was disbelieved, and felt ganged up against and belittled by the two managers who stood elbow to elbow both looking at each other saying I don't believe you and bouncing off of each other as they ignored my attempts to get them to recognise my concerns or the fact that I was getting ever more overwhelmed by this situation. I had already explained how hard it was for me to come to the store directly as am disabled but after a conversation with an online customer service advice I had managed to visit the store to return the item. I was told that as both store manager and Alexandre Suit manager did not believe that item was faulty I would have to have item sent off to be assessed and I would have to return to store and collect item when as they advised me it was shown as no fault. I began to break down in front of the men, feeling belittled, ashamed that I could not keep my dignity and be strong, I think the two men saw this as a possible ruse to get money for item dishonesty and I was offered no assistance, support or empathy as I sat crying uncontrollably in front of the customer sales desk in the middle of the department. I explained again that I was disabled and finding it hard to breath, I apologised for my predicament as I felt extremely embarrassed that I failed to compose myself in such a public environment and having the great humiliation of being still looked at by the camaraderie men with their non-empathetic manor. I had to ask for a tissue as I tried to control myself from breaking down completely and to regain my breath it took quite a while for one of them to get me one as they failed to see the importance. As I managed to stop crying I asked the store manager if I could sit anywhere quietly and privately to gather myself until I looked ok to be able to get up and leave the store without it being noticed that I had been crying and he suggested that I visited the makeup department for a makeover, this insensitive comment near ly made me break again, how could he assume that I wanted to be put on show in my current state and have someone do me up as passing customers looked on? I managed to get up and tried to make my way to the escalator but could not as I could not breath efficiently enough for my body to carry me there. I staggered to a doorway and hid there holding myself up against the wall as I regained my strength. My daughter came to find me there and supported me until I was able to leave the store. I phoned customer services when I got home. They contacted the store as I held on the line and was I assured that the higher store manager would phone me by the close of that day. No phone call. I phoned customer service back that evening and they had no information that I had made the earlier call and so I had to go through the details again reliving, as I am now, my experience and again found this extremely difficult, causing me further distress. I had the deputy store manager phone me the following day and said she would talk to both men and that either her or the other store manager would phone me later that day. No phone call. I received an email on Wednesday saying that items were sent off for assessment. I phoned customer service again last Saturday and was assured that I would receive a phone call from Chrissie Hepburn, (who I had talked to and had to go over again details and relive incident yet again) on Monday she made a point of reassuring me that even though it would be May bank holiday that she would be working and would make this a priority for her to do when she came into work that day and that she would also ask the store to phone me. No phone calls. I received an email On 1st May saying the menswear manager would phone me that day to discuss my concerns. This email made me extremely anxious as I was afraid the manager would be the one who had upset me, but anyway still no phone call. Ive been off work since the in store incident, that's 2 weeks now, as it made me so run down that I became ill. I first notified you about this on the April 22nd, 2017. It is simply unacceptable that my complaint has not been addressed and I believe the issue should have been resolved by now. I would like you to Refund item, discipline managers as they should know what is and what is not an acceptable approach when dealing with customers, reassure other staff members some of whom looked concerned for me but appeared to feel unable to approach me to offer assistance as they would possibly be going against their managers. All staff should feel that they can do the right thing toward customers and should be made aware that such behaviour is not tolerated. For both managers to be put through further training on customer relations.