I ordered a gift for my sister in law for a special birthday. The order confirmation showed that I had ordered a gift card but this was not included. My sister in law therefore did not know who had sent the gift. The tracking service was standard, i.e. no signature needed. All that it said was that the gift had been delivered ' to the address or a neighbour'. The address was a business address so that was confusing. I was put in the embarrassing position of having to ask my sister in law if she had received the gift. Customer services on line chat were not particularly helpful. They initially told me I had not ordered a gift card until I pointed out that the order confirmation showed that I had and what it said. All they could say was they this happened very rarely and they would report to the appropriate department. I will not use again.