1st:- I ordered a sofa and armchair which arrived in March 2017. I had a problem with one of the feet (with wheels). I phone them and was asked to send photos, which I did. After about a week of not being able to used the chair another foot came in the post. Now it has happen again but this time I don't seem to be able to get through to anyone I keep leaving messages and sending emails but not a reply to either. 2nd:- RECOGNITION POINTS. We spent over £2000.00 on these items of which I can have recognition points for. At the time of ordering I was told I could not have them till I had received the furniture that's fine so I wrote on my calendar to do this. I had forgotten about the RPoints. The furniture was ordered before christmas received in March, so in June I started to contact HOF for my points and as of today I STILL NOT received them. The last email I had said because I had purchased these on a 12 month interest free finance with Barclays Bank I cannot get these recognition points till March 2018. HOF have been paid by Barclays and I pay each month the amount due. And I have to contact them in March 2018 it is not done automatically. They can keep the points I have had it with them and have unsubscribed to all there emails. This may not get me any further with this matter but I feel better and i am looking for other sites to write reviews on perhaps after a few I will forget them. Frances Mogridge DA7 5NH