I bought a pair of havaiana flip flops from House of Fraser which had only been worn about 4 times when they broke. I tried to take them back to House of Fraser but they didn't care and wouldn't let me have an exchange even though the item was clearly faulty. Their level of customer service is atrocious and they don't care. I will never buy anything ever again from them on principle. This is not the first time I've had problems either.
8 years ago
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