I am dismayed at the lack of concern displayed by this company. I have been a loyal customer for over 10 years, and the treatment I have received at a managerial and executive level has been deplorable. On July 7, 2017, I visited the Leicester High Cross, HOF location. The store was closing within the next week. I selected three items I wanted to purchase. Initially, I thought the items I selected were on sale due to there being three racks in the same area with the sale signage above them. As I approached the till, I noticed a sales associated whom in the past has displayed extremely rude and surly behaviour towards customers. I was relieved when I realised that she was not actually working at the tills checking out customers, but rather, standing beside the associate who was checking out customers. The associate at the till was very pleasant as always, I immediately, asked the associate it the selected items I wanted to purchase were on sale, due to me observing the same items scattered at various sections throughout the store. The rude associate immediately barked "These are not on sale", I responded, "Okay, I will show you where I picked them up from". The rude associated walked off, and I followed her. I pointed to the clothing rack where I selected the items from, and she loudly yelled "There is no signage here". I looked at the rack she was referring to, and I responded: " You are right that is my mistake, there is signage on both racks beside this one in the middle, so I made a mistake, no problem". As we proceeded to walk back to the till, where the other associate was waiting to continue with my purchase. I apologised to the associate for making a mistake. Shockingly, The rude associate yelled three times to the associate "There was no signage there, she was just saying that". At this point, I was completely baffled and insulted. I replied to the rude associate "We have already established that it was my mistake, there are items on various racks throughout this sections, so it is not unconscionable, for a mistake to be made". The associate continued to speak about the signage, and imply that I falsely stated that the items were on sale. Frustrated, I responded, "I am no longer speaking to you, you are not the associate checking me out, so stop talking to me". After that statement, I ignored the rude associate and only would respond to the associate at the till. In response to my actions, the rude associate called security and lied by stating, that I took my hand and physically put it in her face and threatened her. Thirty-seconds later, a security officer approached myself and told me to leave the store. Immediately, I began recording this incident with my phone. The security guard attempted to obstruct my view with his hand, I advised him that I was an attorney and I was well aware that it was within my right to record an incident, where I was being falsely accused of something. The security guard began questioning the associate who was helping me, and she advised him that she was the associate helping me, and she did not have a problem with myself and would continue my transaction. Standing off to the side, the rude associate, showed her dissatisfaction with the security guard not force me to leave the store, based on her lies, so she approached a manager and told her the same lies she originally told the security officer. At this point, I had two security guards and a manager standing beside me attempting to figure out what exactly transpired. I have never been so humiliated in my life. I explained to the manager what transpired, she was pleasant and understanding. I further advised her that her employee lied, solely because she was angry that I ignored her. As I left the store, I was distraught and in tears. I live within walking distance of the HOF location, but I was too rattled to walk home, and instead I had to call a taxi. The level of distress I suffered that day was unimaginable. On July 10, 2017, I contacted HOF and spoke with customer service. I explained the incident to an associate by the name of Jackie Mein. I further stressed to Jackie, that as a professional who has had a long and successful career, all of which could have been damaged due to the dishonesty displayed by one disgruntled employee. This woman falsely accused me of physically threatening her, what if the police had been called? This seemingly minor issue could have escalated further. I requested that the store footage from July 7th at 3:30-4:00p.m., be viewed by the investigative team at HOF. I further advised Jackie that I had two videos in my possession, which memorialised the incident after the false accusation. Jackie apologised and provided me with a reference number of CS-466878. Jackie assured me someone would contact me with 24 to 72 hours. Needless to say, on July 13th, after failing to receive any follow up from HOF, I contacted HOF customer service for the second time. I spoke with a rep by the name of Shane. Shane advised me that it appears someone looked at this complaint but did not include any notes relating to the outcome of their investigation? I expressed concern that since this particular store location was closing in a matter of days, and I was suspicious that the store relations team may not actually investigate this matter. I requested that Shane allow me to speak with a supervisor. To my surprise, he responded, that no one was available for me to speak with and that I would need to send a normal complaint via email to HOF? So, it appeared that irrespective of me filing a complaint about the phone four days prior, I would need to submit a complaint in writing in order to receive a response? As a consumer, I understand the importance of allowing a business to investigate and rectify a matter as it relates to an unpleasant in store experience. As a loyal customer of HOF, I wanted to allow the company the opportunity to do so, prior to me posting the videos of the incident online. However, it appeared that HOF did not take this complaint seriously, nor investigate this matter in a professional manner. After the filing, of my initial complaint on July 10th, I contacted HOF on four different occasions for a response. Additionally, I emailed Anthony McErlane, Store Relations Rep, requesting follow-up communications. Anthony advised me I would receive a response within 48 to 72 hours. However, four days later, I did not receive a response, and my emails went unanswered. Of course, after the closing of the Leicester store, any incentive for the store to resolve this matter, was voided. I filed my complaint via Resolver, eventually, a HOF representative offered me a 20GBP voucher as a concession for my experience. How insulting for this company to attempt to dismiss this serious matter with a voucher? I contacted HOF's executive office and I provided the video footage I had in my possession, explaining that the footage began after the employee called security and made the false claim. I requested from the date that I filed my initial complaint that HOF reviews the store video surveillance to corroborate my claim that the employee lied about me physically threatening her or pointing in her face, prior to the start of my personal video. However, HOF dismissed my requests and my complaint and only conveniently attempted to investigate this matter after the closure of the Leicester store, which was beyond the promised 24 to 72 hours. If this matter had been investigated within the appropriate timeframe, the managers, employees, and video footage would have been available for questioning and examination. Instead, I have received an incessant number of emails, offering the disclaimer that an investigation could not be conducted due to the store closure, and that store video footage I have requested to be viewed has not been nor has an attempt been made to do so. I recognise that the store closure created a challenge in investigating this matter, however, considering the allegations made in my claim, it would have appeared that HOF would have begun their internal investigation within 24 to 48 hours after the complaint was logged. Instead, five days passed without the launch of an investigation. I requested on four separate occasions that the store surveillance camera is reviewed, which would have bolstered my position that the employee falsely accused me of committing a criminal act. The fact that HOF has failed to attempt to review the footage is of great concern. Irrespective of the store closure, the employee who precipitated these course of events, was working as an agent of HOF in a professional capacity, thus, it was the responsibility of HOF to actively work to resolve this matter. The blatant disregard and unprofessionalism displayed by the executive office it unacceptable. The last email I received was from Paul, from the executive office, closing their case on this matter. In response to this treatment, my friends as well as myself, have gathered all items purchased online line from HOF, and returned them for refunds. We refuse to spend our money with a company who would treat a customer in this manner. I am on a campaign to expose this company and spread the word to every consumer that they are not valued as customers at HOF