Absolutely shocked how I am being treated after being a loyal customer for many years, I have read other bad reviews as well on this company and I wonder how many other people are getting sent out faulty products, which they are being billed for. I have had to contact my citizens advice bureau and now gone to the Ombudsmen just to get off my bill the price for a pair of designer, WORN FAULTY, boots they sent me. I do not even have the boots as i have returned for a 2nd time and they still expect me to pay. Just beware people, I am goung to fight this all the waY, I think its disgusting how a big company like this treat people.