made an order of 3 items.got a txt to say my parcel was coming.the parcel came one box one packet.i opened them the box contained 2 items we didn't order and the packet also contained one item we didn't order.i contacted them through the chat online.i was told I would need to return them by delivery and could get free a returns sticker which means I have to take them to the post office or I could take them to the nearest store which is 16 miles away.if that wasn't bad enough I was told I wouldn't get my original order.i find this totally shocking and terrible customer service.we have to run about with parcels that we didn't order and if you don't you don't get a refund.one word ridiculous get a grip house of frasers