On purchasing a coat yesterday on my visa debit card, I removed my card when printed but the till just showed processing, 10 minutes later nothing had changed, so the sales assistant called the back office, who told her that the last transaction wasn’t mine and for a gift card. She said we’ll start again and wanted to go to another till but I called my bank who told me that the funds were showing pending on my account so I wasn’t going to charged twice. Another manager came over and told us to go to another till and we told her that the amount is being debited from my account, she was as useful as a chocolate teapot and said oh and walked away!! The sales rep called the back office again and the put her through to Poland who shut down her system. After 25 minutes I got a cancellation receip but the bank couldn’t confirm if the transaction had been cancelled! The sales rep was embarrassed and apologetic, and it wasn’t her fault. The system is clear old and needs refreshing.