Very disappointed that such a good name does not correspond to a good customer service. None knows anything about the products they're selling. There is 0 support to the customer. The experience is dreadful and frustrating. I've been 3 times in the last 2-3 months, in Richmond. Every time asking for some help finding something that could meet my needs, including a dress and a coat. The last time I left the shop fuming. Other department stores have staff allocated that is really helpful and knowledgeable. Well, that's where I'm going. No more House of Fraser.