Disgraceful customer service. I ordered a sofa and had along discussion with the sales advisor regarding our requirements. When the sofa was delivered it was NOT what I had ordered. I spoke with the Manager of the Furniture Department who was extremely unhelpful and dismissive. His response - "it is your word against the sales advisors". I then went to the Sales Director Office. The lady who rang me was very understanding and listened to my rant but at the end of the day she could only deliver the message, which was the same as above. We had to pay in full at the time of ordering and even though I told the delivery drivers that the sofa wasn't what I had ordered they wouldn't take it back. Once the have got your money as a customer you are meaningless. NEVER AGAIN WILL I USE HOUSE OF FRASER FOR ANYTHING. Look at other review sites you will see the same over and over again. Beware what you order !!