House of Fraser have changed to paperless receipts, its taken 5 attempts at web chats and a twitter messages for them to send me a paper copy of my returns information. (and I have to wait 7 days for that) They told me my email must be blocked, even though they tried 2 email addresses and I received all of there other emails - order confirmation and customer service emails came through ok. I think the new paperless system is a joke, I won't be ordering from them again if I have to go through this rigmarole every time! Surely they would be better off spending some of the money they are now saving on paper on their website implementing a system where I can download and print off my own returns label if needed for my account area once logged in.