Disgusted with house of Fraser! I ordered a grey fur throw and received a beauty advent calendar! Was promised it would be sorted out via web chat with customer services - they promised to email me. Heard nothing! I called I was told there is a backlog of complaints!! I was promised a call within 24 hours, heard nothing. Just contacted them again via webchat and told the item is no longer available and yet £52 has been taken from my account. Also told I now have the inconvenience of taking the beauty advent calendar back!!! I will never purchase fro HOF again. The customer service is awful. They even had the cheek to send me a survey!!!!!!!😡