Beware that the List Price of some items can significantly differ online to instore. Bought a pair of boots in store for £59 but they were listed as £50 online. I can of course go back to the HOF store in Oxford Street and get a refund then reorder online but it would cost me that in train fare. The customer service team were unsympathetic. As a point of principle I will return the boots to store (along with the handbag I bought) and repurchase them at John Lewis. HOF need to learn a few lessons in how to retain customers.
7 years ago
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