I ordered and paid for a dress for my wife, including £6 payment for 2 day delivery. I received a tracking number and was informed the item would be delivered on 21/11/2017 I waited in for a full day and kept checking the tracking number, to no avail. I rang up customer services at 1830hrs to be told the dress had gone missing and I would get a full refund! I was not offered any alternative,so yesterday we had to go out shopping for a new dress as this was for a function tomorrow evening!!! to add insult to injury i will have to wait up to 10 days to get my money back! "Well done House of Fraser, great service............................... NOT!