Customer service ,oh dear how sad, House of Fraser!! Ordered two pair slippers they were in parcel 1 of one,but only 1 pair arrived in box,the space was packed out with bubble and the security tape was not touched. Having recited the same story now 3 times to different people each time I rung in with no real interest or honesty , I feel like a criminal not for being believed or taken seriously. Looks like we will miss Christmas with this present. Only saving grace is on my part is that the box is weighed for delivery, so it shows the weight of one pair of slippers not 2. Looks like small claims here I come.