Why why why have a lot of your shipments with yodel gone missing this month and you’re still using them? Service from HOF used to be excellent. It’s a premium brand. I bought two handbags premium brands and you sent them via yodel who have lost them. You’ve given me a refund but not offered a replacement. And unless I was offered a replacement at the same price I will never shop at HOF again. There are rivals such as John Lewis who can supply the full price bags! I’ve never been so dissapointed. Order. 43244990 3 weeks and only got a refund today but no offer of replacement.