Rude staff member in fact when questioned because of her rudeness found out she was a manager of the department I wanted to return something back to I went on what she told us about return policy which she denied I asked if I could get money back after Xmas if gift wasn't right and was told yes Brought it back 15 days later to be told no refund after 14 days store policy her manner and response was appalling in fact she sniggered at me she made me feel so little I left the store really annoyed and upset I have complained to the customer service department and they have said they will look into speaking to the member of staff I replied further but they haven't even took the time to respond I have a voucher to spend in this shop from the refund and will not return again after this has been spent Loss of a good customer My advise start sending some mystery shoppers into your store who have a problem and see how customers are spoken too