I ordered 2 dresses on line , big mistake , to use your company and lack of return customer services or managers response was so poor its a joke for a big company of your so called calibre.!! And I'm so magical that whilst i was on an plane travelling on holiday with my family some body signed for my parcel and it was left in the bin site of our home on return . When i explained this 3 weeks later on return of my holiday i was pass the return policy even though i explained the parcel was left outside behind a bin and it was weathered they still did not except this , i told customer services i can send proof of the airline tickets but instead of trying to understand this is a genuine error left by the courier the dress i returned to them for a refund they returned straight back to me with no refund ..as i remarkably signed for the parcel 33,000 feet in the air ... !!AMAZING isn't it !!!!! When i returned one of the dresses and asking for a refund as one dress was to big , and having corresponded to your web agents . I get phone call today stating you are keeping by funds because of your return policy .. Even though i was high in the sky on a plane .. i will never use or go to any of your stores because you steal peoples good hard earned money and remarkably Luke calls today after such a long wait to hear from the customer poor service to tell me you are keeping my money due to this error from the delivery service , he does not want proof i was away the day of delivery and all the family in the house hold was on the same plane as me .... ! Their policy will stand even if i contact the chief exc of house of frasier ... I will do my good deed and give the dress to a good charity shop and never shop or deal with this company again ... shame on you for not even taking any consideration or values of your clients who shop at your stores .... well regardless I'm done with your company an its worth giving the dress away not to seal with your poor customer service dept who are based in Scotland .... shame on you