I bought seven different products in House of Fraser website on the 28/12/17. I found two products were not suitable for me, so I returned then (a jumper ALLSaints and the concentrate 30ml La Mer). In the returning order receipt you can see my reason and my returning items information. I took photo for it before sending. I got refund confirmation email on the 14/01/2018, but the refund is wrong. They gave me the refund of a jumper (that is correct) and the eye concentrate 15ml (that is wrong). In the refund confirmation email they promised me I would get 175.95 pounds. Actually I should get 273.15 pounds due to the wrong refund. I contacted them in online chatting. They told me they would solve this problem for me. Finally I got email that they require proof of postage. The proof of postage is the receipt of postage. However, when I knew my parcel was safely delivered to house of fraser store, I throw it. I think it was not useful, because it was delivered. In the Terms and condition, it said the valid proof-of posting will be required, if items lost or damaged! I am different, my items were perfect and no damaged or lost! The only mistake is from the warehouse careless. I have no idea why they need check the post receipt! I It is not the post office problem. I try my best to provide my proof of postage such as tracking number, but they did not accept it! The tracking number can prove they got my items. I still provide the eye cream picture which can prove I still keep it and I did not return it. Now even though the original wrong 170 pounds refund, house of fraser does not want to give me, until I provide my proof! I got refund remaining by email. The refund email I got and tracking number can prove they got my items. I think it is not legal to refuse refund after receiving returning items! I told them again and again, I do not have receipt of post. They just said sorry and cannot solve it. I need bear 270 pounds lost, even though it is not my problem. I cannot understand that how can they refuse giving my refund after getting my items (Proved in the refund confirmation)! 270 pounds lost is a huge burden for a graduated student with lower salaries. Whenever I think I will lose 270 pounds without any reasons, I cannot work or sleep well, because I am helplessness . I love House of fraser. I always go shopping in there! I will send all of the proof to you including their returning rules. I really need your help. I try to contact them by email, phone and webchat, but no rely. The only online chatting answer is without post receipt no refund! WHAT CAN I DO NOW