Very unsympathetic and inadequate response to complaints. My Christmas presents were delivered to an overseas address that I have not worked at for 5 years. I noticed that I had entered the incorrect address (due in part to the fact I had an 8week old baby but also because the website offers inadequate prompts to check your addresses before you finalise your order) when the delivery notification said my goods were en route to Gatwick. I rang customer services who informed me that they could stop the transport, return to their warehouse and refund me in full. As a result I re-ordered my entire order as I wanted my family to get their Christmas presents! The stop did not go through and my goods were delivered to Switzerland. I have had to pay a Swiss import bill as well as locate my goods and pay an exorbitant amount to have them returned to me. House of Fraser have just said its my liability and offered me no form of assistance or compensation, despite some of the fault lies with their customer service team. For such a "high end" retailer this is appalling and I will not shop online with them again.