Warning to Irish Shoppers DO NOT BUY ONLINE WITH THIS COMPANY. My thirteen year old daughter decided to buy me a special Christmas present of a pair of boots. She found them online with House of Fraser, they cost £55 including postage to Ireland. This was a lot of money to her (she was spending birthday money that she had saved). It was gift wrapped and the first gift under the tree and everyone in the family was told how special it was. On Christmas morning I opened the gift and saw that the boots were too small for me. I told her that they were lovely and we left it until the 2nd of January, to return them. The return choices were bring them to the shop in Dundrum or use the freepost option. We don't live in Dublin, so decided to use the freepost. We repackaged the boots and brought them to our local An Post office. The people working there had a discussion on how to accept a freepost package and decided just to put them in the post bag as the label was clear that postage was free. We didn't get an immediate reply but assumed that this was due to the Christmas rush and gave the company some time. Last week we queried the delay. The outcome of our query was that they had no registration of receipt of the boots and refused to investigate it, as we had no proof of postage!!! Apparently this was all in the small print. I understand that people will try to scam the company. However, I am an honest customer. That should be assumed. I asked the company to look for the boots and find out who dropped the ball. They refused to do this without proof of postage. No goodwill was displayed, most businesses exercise customer care and attempt to resolve a difficulty. They had proof of purchase, product ID etc. I would accept (but still be annoyed) if they researched and still couldn't find the boots, but, not to look is unforgiveable. I wish them luck with our money and returns. Don't shop here, we never will again.