Absolutely UNBELIEVABLE disgusting customer service. AVOID BUYING FROM THIS COMPANY. Treat the customer like dirt and don't take any responsibility. Suggested that they take a look at their feedback in the last few weeks on Trustpilot and was told "we do not have to". I have NEVER been treated so shoddily by any other retailer. This is the second time I have had a dreadful experience with House of Fraser who clearly do NOT put the customer first. The arrogance is incredible! The South African customer service reps are very rude and unhelpful. Might as well give up. They have no interest in trying to help with issues, using YODEL in order to keep their costs down. Was charged £6 for a next day delivery and package was delivered opened and resealed with tape, tampered with definitely as only part of the order was in the jiffy bag. Tried to order the items I needed for presents four days ago and the website would not accept the order, nothing wrong with my credit card as other stores had accepted it that day before and after the order. Two days later the order was still not accepted and finally when I did get someone that wanted to actually try and help after about 15 calls to customer services I did managed to put the order through only to get an email 2 minutes later saying it was cancelled again. This then prompted me to ring my credit card (John Lewis Partnership) who said there were not issues at all with the card and that the problem was at the retailers end. I called H of F again and was spoken to rudely - a woman insisted it was a card issue and the phone was put slammed down on me. Since then the items I wanted to buy had sold out online so I had to order two different items instead. These have today arrived in a pre opened jiffy bag and not all contents are there. Disgraceful behaviour on behalf of both YODEL and more to the point House of Fraser have no idea at all how to treat their customers. Dreadful, non customer focused company. So today I have cut up my recognition card and have no intention of ever shopping with House of Fraser again.