We spent over £3,500 and hours deliberating our carpet choice to match the sofa we had ordered. The carpet was laid in December and looks nothing at all like the sample in store. 3 months on and we have been pushed from pillar to post. No one with any authority is prepared to speak with us or understand the issue. Every time I do speak to someone I have to explain the whole problem again. I’m now convinced that they think if they continue to give us the run around we will give up and go away. I am yet to speak with someone with any professionalism. The Maidstone branch in particular.