My daughter ordered 7 items before Christmas 2017. Only a couple of items arrived. HOF state she has had all of the items she received. There were only 2 packages supposedly containing the said 7 items, three of which were handbags (not small ones) and a pair of shoes. She didn't receive the shoes, bags, a jumper etc. The packaging would have struggled to contain all of the items (one package was just big enough to contain a wallet). The package would have had stretch marks on the bag had it contained all of the items, but none showing. The ombudsmen says no refund as do House of Fraser. They have £162 pounds of her money, with five items short. She has kept all of the bags and sent pictures with measurements with a tape measure. DISGUSTED at their treatment. BE WARNED DO NOT BUY FROM THEM ONLINE!!! spread the word...