We bought a very expensive carpet which looks worn after just 6 months. The assessor from HoF agreed with the issue and even named the brand of carpet it would be before entering the house as he had so many complaints for the same carpet. Yet the letter I received from HoF states that this is a normal characteristic of the carpet and it won't effect its durability! No it just looks awful. I'm really disappointed with the response from House of Fraser and they continue to sell the Invictus range of carpet so please be aware! Its the longer pile option that seems to have the problem as we have had the shorter pile fitted in 2 other rooms with no problems. We still need to carpet the rest of the house so won't be shopping at HoF again. It really wasn't the service I was expecting from this company. Very disappointed