Ordered good on 2/11 and was told by email that they had been despatched on 8/11. No tracking details were supplied and "My Orders" just shows "despatched" so I have no idea even who the Courier is. Emailed Customer Services on 10th November - NO RESPONSE whatsoever. I tried to ring them and heard a message saying "we are not taking calls at the moment". I have now contacted my credit card comapany to ask them to cancel payment. IF I had read the reviews on this page I would never have used House of Fraser and will NEVER use them again. Anyone considering using them should be very wary.