I feel tricked! I bought a few pair of shoes online, as I always do, with the intention of returning those that I didn't want. This is how I shop and I have done it many times before with House of Fraser! Though this time when I went to collect, after the lady gave it to me and there was no way back, she told me they don't offer full refund in the store anymore, it's either exchange or gift card and if I wish to post my parcel to get the full refund I'm responsible for the cost! I trusted that they will stick to their policy on returns or at least notify the customer on their change of policy when they're purchasing! I will return all my shopping( those that I want as well) and won't shop from them anymore.