I am not the least surprised House of Fraser cant keep its customers. I was once a loyal customer until today. I spent more than £200 in clothes this summer alone in HOF. Shame. I went to the Lincoln branch of house of Fraser today. I found a dress I liked near the escalator, but couldnt find it on the shop floor. I nice shop assistant helped me to locate it on the shop floor. I then picked up a dress I liked in the sale, took it to the checkout des, but there was no one there. I waited for about 3 minutes, then this young cashier walked towards me, then stopped and turned her back to me as if I wasn't even there. I coughed for her to acknowledge my presence, but she just kept on rubbing her arms as if she was cold with her back turned to me. I waited for a minute and left. Now, I am a black woman so there is no way in hell she could say she didn't see me. But hey its their loss. Good luck to them.