Order did not arrive, now over 9 days late, delivery company unable to help and referred me back to HOF, who do not answer their emails, never have a web chat person available and phone ( when I finally found the number) is constantly engaged. This is the worst on line customer service I have ever experienced and their delivery partner, Yodel is equally poor. I will never buy from house of Fraser.co.uk again, at this stage I just want my money back.
6 years ago
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