What an absolute joke this company is. I ordered a Vivienne Westwood keyring and received a Radley purse!? There is no customer service telephone number to ring and the online chat is never available. My emails were ignored and i eventually had to open a dispute through paypal. I now have to return the incorrect item back via recorded delivery at my own expense in order for Paypal to refund me. This company claims to be "The leading, national premium department store in the UK" yet has appalling customer service, no contact telephone numbers, goods have to be returned at your own cost and if you return goods to a store you are refunded by gift card. I am nearly £10 down for delivery and return of an item they incorrectly sent me. I would avoid this company at all costs