The worst online experience I ever had in my life! I placed my order three weeks ago through House of Fraser website and the expected delivery was within 5 working days. I still have not received my item (a bracelet) and because it was for a birthday present, I had to spend additional time and money to get a new item from another store. I have contacted House of Fraser several times asking to cancel my order and get my money back. The response I got was disappointing, frustrating and irritating. “We are investigating your case; however, we do not know when we will refund the money because first we have to determine what caused the loss and where the item is.When we get the item back we will start the refund process” I do not care what caused the loss and where the item is, this is an issue that should concern only House of Fraser and do not affect the customers. I just want my money back asap because I have not received the item I bought three weeks ago. It’s such a simple request! I did not expect such a horrible delivery service from a well-established brand like House of Fraser! Not Enough Bad Adjectives to Describe my experience with House of Fraser. I strongly advise not to buy from this retailer online.