A loyal customer for 20 years, today I find myself strongly recommending that people do not purchase from HoF without being fully informed of the changes. - items not stocked (not out of stock, not stocked). Advised that they were moving to an online platform. - gaps in store conspicuously filled with sales rails - If you want delivered to the store it's about £5 which you can get back but in store credit - refunds - store credit!! - vouchers aren't being honoured, window to claim was minimal and advertising (well, I never saw any) So I find myself walking away from House of Fraser permanently as it simply is not that House of Fraser that I've been loyal to.