Ordered sheets on the 23rd November. It was due for delivery on the 3rd November. I can see from tracking that it arrived at my "local depot" on the 30th so I thought I was getting it Monday, of course it didn't arrive. I've tried to contact HOF, but like everyone else I can't call (no number available), there is no online chat every time I've visited the site and there has been no response to emails. Tried raising a dispute on resolver but still no answer, just the generic automated reply. Contacted the courier company and they said the parcel must be lost and to contact HOF. Absolutely joke. Don't use these guys, terrible terrible customer service. In my case I'm now having to raise a dispute with my card provider (at least my bank has a phone number). More hassle than it's worth.