I have been a customer at House of Fraser Croydon for as long as this store has been opened and over the years I have spent a fortune on the luxury items in store and online. I have always experienced very good customer service from all aspects of this company and in the past I would have given this shop a five star rating. But recently I have noticed how much the standards have dropped to a poor one rating in the Croydon branch and online. In store It resembles tacky jumbled Sports direct. This is due to the Sports direct stock littering the shop. The online policy and service is no better and have changed from fair to unfair. I found it to be very exploiting towards customers. For this reason I would warn you all to shop at your own risk.