Today I tried to exchange a pillow case at Skipton Rackhams, as I bought square instead of rectangle .The packaging was unopened but I didnt have a receipt. Even a copy of my bank statement on my phone showing that the purchase was was bonfide was insufficient. I could only have an exchange by showing a paper copy. I live 30 miles away from the store so this is not suitable. I cant get in touch with the office by phone as I was told the phones are unmanned. It hasnt put me off using the high street instead of the internet, but it has put me off using Rackhams.