I really wish I had read the reviews before my recent order. I have always used HOZF online and been really happy. However this time i ordered a new dress in time for NY but the order didnt come in time. I paid £5 for instore delivery and tried on my items costing £350. Those that didnt fit i wanted to refund but was told that i would have to post back at my own cost if i wanted my money back. The alternative was a gift card repayment. It cost me a further £5.95 to send back...so unhappy. This service is destroying what was a high quality store!
6 years ago
House Of Fraser has a
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