I washed a fine knit jumper I'd worn twice from House of Fraser that I ordered a few months ago. It developed a hole in the front even though I was super careful washing it on it's own etc. Their customer service said to send it in for them to investigate. I did from Ireland at my own cost. They never contacted me. I have contacted HOF customer services several times and they have never once responded. I used to buy loads of my clothes online from HOF. I never will again. I am glad other customers are equally aggrieved.
6 years ago
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