Ordered coats in the black friday sale, parcel arrived 22/11/18 and was ‘dropped’ at the door by delivery driver damaging the box. My son checked it over and as it was clothing accepted it. I checked later and there were 4 coats missing ! Tried to contact HOF via email, as there is no phone number for online orders, and heard nothing ! Repeated this four times over a few weeks and nothing ! Phoned the manchester store and they couldnt help. Opened a dispute with paypal but can only do that for the missing coats, value £299, still ongoing. Returned the parcel with the rest of the coats, value £405, on the 2/1/19 and have heard nothing !!! £703.99 i am out of pocket !!! How can this happen with such a big ‘reputable’ company !!! Sort it out House of Fraser !!!