I have been an online customer with H of F for many years, but I can safely say that I will not be a returning customer. I ordered sale goods on 02/01/19. On 08/01/19, I was advised my order had been despatched and on 10/01/19, I was advised by the courier that my order was out for delivery. I think the delay in despatching the order is totally unacceptable and although I have no complaint with the goods I ordered, I have had to return one item which proved very costly to post. Also, judging by previous comments, refunds are not a swift process, however my credit card was debited the moment the order was placed. Stay well clear of online purchases at this store would be my advice